Open Door Policy
We encourage involvement from parents, and encourage them to take part in sessions whenever possible.
When we started out in 2005, therapy services where in severe shortage. Parents were required to wait for months or even years for their therapist of choice. We are committed to ensuring there are no waitlists, by hiring more therapists to meet demand from our clients.
We provide tailor-made intervention programs for each and every client. Our therapists are trained in a variety of approaches and methods to allow them to choose and apply the best one based on the client’s needs. We also develop individualised goals, both short term and long term, so that all therapy and intervention is outcome-focused. Goals are developed based on the assessment done by the therapist and based on parental concerns. We take pride in being able to achieve goals, and once these are reached, either discharging clients or establishing new goals.
All Services Under One Roof
For clients which require multiple services (e.g. both Speech Therapy and Occupational Therapy) we provide the convenience of one location for all services, as well as the guarantee of a coordinated effort between the professionals working with the child.
Qualified and Experienced Therapists
We recruit therapists from Singapore, USA, United Kingdom, Australia, New Zealand, and Ireland, among other countries. We make sure to recruit the best therapists, and create for them an environment where they enjoy supervision, team support, and additional training and learning. This allows our therapists to provide better outcomes to our clients.
Deep Understanding of Our Clients’ Needs
Having served thousands of clients from Singapore and the region, we have a developed a deep understanding of their needs. This includes understanding their schooling environment, be it MOE or Special School or one of the international schools such as the American, Australian, Canadian or Tanglin school (and many others). Our therapists regularly visit schools for our clients and are in touch with teachers at the schools. They understand the way the respective school operates and how to help our clients meet the school requirements. Our therapists also work closely with other professionals from other organisations to achieve the best outcomes for our clients.
Appointment scheduling, collection of fees, and other administrative tasks are made by our dedicated customer service team. This allows our therapists to be focused on delivering therapy. So, for example, during a one-hour session, the therapist will not spend even one minute on payment or thinking about whether their next client is on the way.
Investment in Equipment and Facilities
Having a large pool of therapists allows us to have economics of scale in terms of our investment in assessment tools, games, therapy equipment, and technology. We even develop our own materials, informal assessment tools, and iPad applications, all to ensure customised and effective therapy delivery to our clients.
Safety and Hygiene
Our primary clients are children, and we realize the important of safety and hygiene. We have a dedicated full time (Singaporean) cleaner to ensure all therapy rooms are cleaned and disinfected daily.